Frequently Asked Questions

The coverage term will begin once the plan has been paid for, this usually occurs at closing.

The best time to order the plan is before closing so that the coverage can start as soon as they take possession of the home; however, you can order the plan at any time and set any start date that they want (warranty must be paid for to be valid).

You will receive an email confirmation within 24 hours with the invoice included. If we see that additional information is needed to process the plan or if you are paying for the plan outside of closing, we will give you a call.

Yes, just choose “person ordering plan-payment not at closing” on the order form and we will call you for payment.

Yes, once the plan is ordered, you will get a confirmation email with the warranty invoice. This can also be sent to the closing attorney so that the warranty amount can be added to the closing documents. On the order form, you will need to note whose funds should be deducted from at closing as per the signed real estate contract.

The seller can order our Simple Plan or Premier Package and will have free listing coverage for up to 6 months leading up to closing. At closing, the plan can be paid for, and the buyer will have the full 12-month term. If the closing never happens, the seller will pay nothing. If a claim is made prior to closing, the fee must be paid.

You can choose the $75 or $99 service call fee level (see pricing above). The $75 service call fee buy down option increases the plan price by $75 (however this reduces the service call fee for the life of the term). Many will charge the service call fee each time a component fails; our warranty will only charge the service call fee once per specific component and will not charge you if a repaired component fails again. No matter which service call fee you choose, this plan will be less expensive on a per month basis and will offer more coverage than any other plan currently available.

This plan is administrated by Residential Warranty Services; please see your plan documents for the provider.

Bottom line, it covers more for less. Be careful of a low-cost entry price with other companies because there are usually add on fees if you want complete coverage. With our coverage, you will have direct access to personnel that can help you with any questions, issues, or claims.

Many plan will say that an appliance or component has a pre-existing condition and will deny coverage. If the property is inspected by a Certified Inspection Expert and it is deemed the appliance or component is functional, the item will then be considered to have no pre-existing conditions and will be covered.

Yes, the warranty package will be mailed to the address of the covered property.

Yes, you can choose to use your own contractor or an “in network” contractor. Please make sure to notify us of the claim and give us a chance to review the estimate prior to any work being completed.

The repair of any new roof leaks will be covered, no matter the age of the roof.

Yes, the underground sewer line from the home to the street or from the home to the septic tank will be covered if a failure occurs. The main water line to the home has the same coverage. This is very important coverage because a home inspector cannot typically view or inspect these pipes.

Yes, visible mold growth coverage can be added for $85, and it will cover the remediation of any new visible mold up to $2000.

Pool coverage can be added for $185. This option covers the mechanical components of in-ground pools and spas.

Septic tank pumping can be added for $45. This option covers one septic tank pumping in case of failure due to a full septic tank.

Yes, old equipment will be covered with no pre-existing conditions if inspected by a Certified Inspector.

Yes, it will be covered.  It is always good to have the HVAC system fully serviced and cleaned prior to your closing because this is recommended by the manufacturer to be completed annually.  Furthermore, there are many components in the system that a home inspector cannot check, but an HVAC contractor can.  If the systems were working during the inspection, warranty coverage will apply.  If something was not working during the inspection, simply keep documentation that it was repaired, and warranty coverage will apply.

Simply keep documentation that was repaired, and coverage will apply.

There is no home warranty that will cover consequential damage such as drywall damage from a roof leak or flooring damage due to a dishwasher leak.  The coverage will cover the repair of component failure or leak, but the consequential damage will fall under homeowner’s insurance.

The plan is designed to cover items that are working properly at time of move in and then later fail.  It cannot cover items that are already in a non-working condition prior to the warranty purchase.  For example, you cannot buy auto insurance after you have an accident and then ask for a repair to be covered.

The plan will cover the repair of roof leaks, but it is not roof shingle coverage.  For example, it will not cover shingles that are worn, damaged, or have hail damage.  It will, however, cover a new roof leak that occurs, no matter the reason.

No, but it will cover the underground main sewer and water lines.

Yes, if it is a plumbing related issue.  It will not cover leakage due to failures in the stall itself.

Yes, you will be able to renew the same coverage for a 12-month term.

Yes